Learn Exceptional Customer Service Skills Today
Take your first step toward a rewarding career in customer service with Elevate Talent's Customer Care Program in partnership with Scotiabank.
Start Date
Aug. 4, 2022 Sign up by Jul 25, 2022
8 Weeks
Live + Self-Guided Learning
Beginner
Learn more about Customer Care
Gain High-Demand Skills To Spark Your Next Career Steps
The Customer Care course provides essential knowledge related to sales and customer service in the financial sector.
As well as teaching learners sales tactics and conflict resolution techniques, it also provides participants with opportunities to develop critical soft skills such as Effective Communication, Emotional Intelligence, and Navigating Uncertainty - essential for a successful career in tech customer service.
What You'll Learn
- Soft Skills Training
Develop sales, customer service, support skills and hone critical soft skills. - Technical Skills Training
Enhance digital literacy skills and learn how to use MS Office, Google Workspace, and Video conferencing tools. - Access to Hiring Employers
Throughout the Customer Care program, you will hear from hiring employers. Upon completion of the program, you will secure a guaranteed interview for a Customer Care Advisor role in Scotiabank’s Scarborough location.
Course Outline
Career Prospects
Customer Care Advisor
- Guaranteed interview with Scotiabank
- In-person, paid technical training with Scotiabank at their Customer Contact Center
- Location in Scarborough (TTC accessible)
Sales and Customer Service Professional
- Currently 40,000+ related roles in Canada
- Develop and nurture customer relationships, ensuring the effective use of a product/service