Customer Care

Learn the proven sales tactics and develop the digital skills necessary to provide exceptional customer service in the financial services and tech industries. Designed in collaboration with Scotiabank, this 3-week course is the gateway to a career in sales or service, and participants will be guaranteed an interview for a Customer Care Advisor role upon completion.

Start Date

Jan. 24, 2022

3 Weeks

Live + Self-Guided Learning

Beginner

Course Details

Course Outline:

  • 5-6 hours per day of live technical training
  • 4-5 hours per week of self-guided learning
  • Interview with Scotiabank for a Customer Care Advisor role. If hired, participant(s) will initiate their in-person, paid technical training with Scotiabank.

What you'll learn:

  • Develop sales, customer service and support skills
  • Hone critical soft skills
  • Enhance digital literacy skills
  • Learn how to use MS Office, Google Workspace, and Video conferencing tools

Career Pathways

  • Provides support to customers via different channels, including digital to help them effectively use a product/service
  • Can work in large organizations (like Scotiabank) or small/medium-sized tech companies
  • Currently 40,000+ related roles in Canada
Learning Partners
  • Scotiabank

If you are:

  • 16 years of age or older
  • Belong to an underrepresented community (i.e. Black, Indigenous or Person of Colour, 2SLGBTQ+, newcomer, etc.)
  • Located in the Greater Toronto and Hamilton Area
  • Eligible to work in Canada
  • Looking for training to land full-time employment in a tech or innovation role
Sign up to learn more as programs become available and get paired with one of Elevate Talent’s community partners.