Explore ways to use data to design the best experience for a customer online, over the phone, or in person. This CX design course will teach you the fundamentals of customer experience and customer success strategies. Learn to develop the best practices and an understanding of CX principles and Customer Service Management (CSM) methodologies, the role these play in a business, and how to optimize value for different customer segments.
Upon completion, you will have learned how to map the customer experience journey to meet customer value in the context of broader business goals.
If you are: