Customer Experience (CX) Design

Explore ways to use data to design the best experience for a customer online, over the phone, or in person. This CX design course will teach you the fundamentals of customer experience and customer success strategies. Learn to develop the best practices and an understanding of CX principles and Customer Service Management (CSM) methodologies, the role these play in a business, and how to optimize value for different customer segments.

Upon completion, you will have learned how to map the customer experience journey to meet customer value in the context of broader business goals.

Start Date

Feb. 14, 2022 Sign up by Jan 20, 2022

8 Weeks

Live + Self-Guided Learning

Beginner

Course Details

Course Outline:

  • 5-6 hours per week of live technical training
  • 4-5 hours per week of assignments (self-paced) learning
  • Up to 2 hours per week of live success program session

What You'll Learn:

  • Enhance digital literacy skills
  • Digital platforms and software tools: Microsoft Office, Google Suite, Asana, and Slack
  • Soft skills/power skills: Organization, time management, emotional intelligence, active listening, and effective communication

Career Pathways

  • Currently 2,000+ related roles in Canada
  • Provides support to staff, including task management, internal communications and document management
  • Can work in large organizations or small/medium sized tech companies or as a freelancer
Learning Partners
  • Ontario Tech University

Sign Up to Learn More

Eligibility Requirements:

If you are:

  • 16 years of age or older
  • Belong to an underrepresented community (i.e. Black, Indigenous or Person of Colour, 2SLGBTQ+, newcomer, etc.)
  • Located in the Greater Toronto and Hamilton Area
  • Eligible to work in Canada
  • Looking for training to land full-time employment in a tech or innovation role